Frequently Asked Questions

People experiencing chronic back and abdominal pain often experience pain and discomfort while sitting on the toilet. Traditional toilets lack the necessary support and cushioning to alleviate their discomfort.

Understanding the challenges these individuals face in the bathroom, be it due to medical conditions like IBS, sciatica, recovery from surgery, pregnancy, postpartum, or simply the natural aches and pains of aging, Potty Pillow was designed to ease discomfort and promote a healthier posture. By bridging the gap between your back and the cold and hard toilet lid, you'll experience enhanced comfort, lumbar support which is good for your spine health.

We developed Potty Pillow with the goal of ease of use in mind, and having it attach and stay on the toilet was important. With that, we included a slip-on/slip-off feature in the form of a rear kangaroo pouch that makes it easy to slip-on and slip-off. We also included a storage pouch should you prefer to store it in a “safe” space after use or take it with you. 

There are three (3) ways to use the Potty Pillow. 

Thanks to the innovative Slip-on/Slip-Off feature which makes it easy to attach and stay on the toilet.   

Number 1: Place on the inside of the toilet lid for optimal lumbar support as you “do your business” whatever that is for you 😊 or  

Number 2: Simply reverse the cushion and use on the top of the lid of a close toilet as a soft, cushiony seat for your bum. This also allows for closure of the toilet lid.  

Number 3: Used as a knee pillow as you care for the little ones.

Our first and most important priority when developing this product was to ensure that is easy to clean, and we meant it. We knew we just wouldn’t have it any other way, so we made sure of that with the following: 

  •  Potty Pillow is made of antimicrobial materials – it repels and reduces the presence of bacteria and germs. These are important because, you know, bathroom.  
  • Made of 100% water resistance materials so that spills or liquid would not penetrate the surface. If there's a spill, simply clean with your favorite cleaning product, a disinfectant spray or wipe to maintain a clean and fresh Potty Pillow 
  • Covers can also be (removed via the hidden side zipper) cleaned with soap, water and air dried. 

Potty Pillow was developed to fit any standard oval/elongated and round toilet seat lid. Our pouch also includes an Electra elastic that stretches and expands to fit most toilet lids. 

Please note that Potty Pillow Classic does not fit toilets with unusual square shaped toilet lids.

We are unable to cancel or change your order after it is placed, so please double check to ensure you entered the correct shipping address.

You will receive a confirmation email once your order is placed and another email with tracking information once your order has been shipped. Most orders leave our warehouse within <<1-3>> business days after processing and another <<3-5>> business days for shipping. Due to the high demand of our product, it is possible that we may experience some delays getting your product to you. Should that happen, you will be notified right away of a new shipping timeframe. You can also contact us at if you need any help with your order. 

Backordered Items: 

If a product is out of stock temporarily at the time an order is placed, you will be notified of an estimated product availability and shipping date. We are doing everything we can and will mail out backordered products immediately as they become available.

We guarantee 100% satisfaction with our products and know that you will be pleased with your purchase. Due to the nature of our product, we do not currently accept returns and exchanges after the product has been opened or used. However, if for some reason you are unhappy with the product, please return product in the original condition, unused and unopened for a full refund, less shipping costs. Please mail all returns to the address listed below via tracked postage so that it is delivered at our facility within 10 calendar days from the date delivered to you. All orders received after this time will be returned to sender. Please note that return shipping cost is the responsibility of the customer. 

Potty Pillow: PO Box 44216 Eden Prairie, MN 55344 

Potty Pillow was designed in the beautiful city of Seattle, WA and developed in India.

We love hearing from you. Please contact us anytime at: 

Potty Pillow: PO Box 44216 Eden Prairie, MN 55344